Cancellations and Refunds

Cancellation Policy:

Appointments canceled with less than 48 hours’ notice are subject to the full session fee. Sessions canceled with more than 48 hours’ notice will not be charged.

Refund Policy:

Because therapy involves reserved appointment times and professional services, session fees are non-refundable once the service has been rendered.

If you believe a payment was made in error, please contact Kelby A. Jones Counseling, PLLC directly at kelby@kelbyajones.com. Disputes will be handled promptly and professionally.